A number of customers have reported that electronic transfers are disappearing from their Royal Bank of Canada accounts, something the company has promised to allow.
Several people noted the problem on social media on Friday, saying the money previously deposited in their account had disappeared.
“He was there yesterday and he’s gone now. What’s going on?” wrote one Twitter user.
“What’s the deal?” I received confirmation that an electronic transfer was deposited in my account last night and the money is still not in the account, “another said.
RBC acknowledged the “technical problem” that led to the recent deposit of electronic translations, and said it was working to resolve it.
The affected transfers were sent between 12 o’clock EST on April 13 and 23 o’clock EST on April 14, according to a statement on the bank’s website.
“In particular, the impact is limited to electronic transfers that have been automatically deposited and do not appear in customer accounts. Electronic translations sent outside this period of time are not affected, “the statement said.
@RBC Where is my money !! This is completely unacceptable, no statement has been published, nothing.
– Samantha Harris (@ Sam_Harris16) April 15, 2022
“We apologize for any inconvenience and thank you for your patience.”
The company did not provide further details on the nature of the technical issue when it contacted CTV News.
Asked how long it could take for the money to reappear in customers’ accounts, an RBC spokesman said the bank was “working to publish these records and record the exact account balances as quickly as possible”.
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