It was a surprising discovery for Tanya Shields first thing on Friday morning.
The Fall River resident, NS, said she signed into her RBC Royal Bank account to pay some bills with money she received electronically from clients of her small business.
But the money was gone.
“It was a little unsettling,” Shields said.
She received confirmation on Thursday night that the money had been successfully transferred, so the fact that it was missing is worrying.
She even made her husband transfer the money to her to make sure things were working properly. His deposit has been successfully transferred.
“Which was more worrying than the money not being there in the first place,” she said.
Others have similar problems
She checked the company’s social media and website, but there was no information to deal with the problem.
Shields knew it was a holiday, there were several to come, and he worried that he would end up worrying about it for days.
She posted on social media to find out if anyone else had had a similar experience.
“Almost immediately, some people told me, ‘Did you happen to be with RBC?'” Shields said.
She felt reassured, knowing that others were experiencing the problem, but she was still worried.
“I felt bad for people who would have a super fixed income and they need access to that money that they may have deposited and planned to spend today or tomorrow, you know, Easter weekend,” she said.
Hi Shelley, thanks for your message. We are currently experiencing a problem with electronic translations, which means that recently deposited translations are no longer displayed. We are working to resolve this issue as soon as possible and appreciate your patience ^ SB
– @ RBC
In an email to the CBC, RBC Royal Bank said the institution had a technical problem with some electronic transfers.
“Electronic transfers for automatic deposit sent between Wednesday, April 13, 11 pm EST and Friday, April 15, 3 am EST may not appear in customer accounts,” the statement said.
“Electronic translations sent outside this period of time are not affected. We are working to publish these records and to reflect the exact account balances as quickly as possible. “
The financial institution did not offer further explanation for what caused the problem, but apologized for the inconvenience it caused to its customers.
Customers who call RBC Royal Bank hear a recorded message that some customers are having problems trying to use Interac e-transfer.
RBC also responds to Twitter customers.
“We are currently experiencing a problem with electronic translations, which means that recently submitted translations are no longer displayed. “We are working to resolve this issue as soon as possible and appreciate your patience.”
CBC has heard from customers across the country who are experiencing similar problems.
Shields said that while she was looking forward to seeing her money, she understood how such things happen.
“As long as the money comes in. It would be nice to see that,” she said.
“It would be good to know that there is a problem, that they were aware of it and are fixing it.”
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