A woman from Toronto called the Ontario government after saying that the check for the restoration of the sticker on her registration number had bounced and she had not been issued another.
Jill Lubinski received his check for a refund in the mail in late April and deposited it in his Scotiabank account via his mobile phone app.
A week later, she received a photocopy of the check in the mail with a letter explaining that it could not be deposited. She went to the bank to solve the problem and said she had been told they could not help her.
“They said they were very sorry, but they could not deposit a check that was returned,” Lubinski said.
She said the reason given on the returned check was “different”.
“And there’s a code in capital letters that says IMNU … and my bank had no idea what that meant,” Lubinski said.
Lubinski said the bank told her there were other depositors with the same problem, and provided her with a public phone number, which she called.
“[The operator] he had my details, he knew my registration number, “Lubinski said.” And she said she would issue another check and come by mail. “
The check has not yet arrived
Weeks later, after numerous attempts at follow-up, Lubinski said the second check had not yet arrived in the mail.
She said she called the same phone number she first called, but was then referred to another phone number where it is not possible to talk to an operator.
“You can’t talk to anyone,” Lubinski said. “It’s clear … this number I used was flooded and they had to do something … redirect all this traffic to another number.”
“I don’t think the optics are great and I think it’s in the government’s interest to keep the promise.”
A photo of the Ontario registration number with a renewal sticker is shown. The Ontario government announced in February that it was removing fees for renewing license plates and related stickers for passenger vehicles, light trucks, motorcycles and mopeds. (Nathan Dennett / Canadian Press)
Trenton, Ont. Taran Schubert, a 28-year-old resident, is in the same boat as Lubinski.
Schubert said he successfully deposited his $ 240 refund check using the Scotiabank app on his phone, but the funds were taken from his account a few days later, citing an illegible photo as the reason.
He went to the bank to deposit the check, and was told to contact the ministry if he jumped.
“It bounced almost immediately,” Schubert said.
He said his attempts to talk to someone were unsuccessful.
“I tried to call a few different numbers, but so far I’ve only received automated messages that don’t allow me to talk to anyone,” Schubert said.
“So I’m stuck on the next steps.”
More than 6 million checks have been deposited
A spokesman for the Ministry of Government and Consumer Services told CBC News that more than seven million refund checks had been issued and more than six million had been deposited.
“The government will issue replacement checks in cases where people have contacted ServiceOntario with concerns about a check deposit. As of May 25, this amounts to approximately 2,150 cases … where scanned images of checks have been found to be illegible or damaged.” , spokesman Pravin Sentinatan said.
Sentinatan added that the cases accounted for 0.03% of the total number of checks issued, a ratio “very much in line with what is expected to process checks and not unique to government checks”.
Anyone who has difficulty depositing their check should contact the special ServiceOntario line at 1-888-333-0049, Senthinathan said.
Lubinski said that while she was waiting to receive her second check in the mail, she tried to deposit the first check at another bank to see if that solved the problem.
She is still waiting to see if the inspection will pass.
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