- AI ‘accent masking’ at overseas call centres sparks union backlash in Canada Global News
- Telus using AI to alter the accents of customer service agents The Globe and Mail
- Telecom workers say AI being used to monitor employees, disguise accents of offshore agents CBC
- How AI is altering the accents of call centre workers Yahoo News Canada
- Telecom workers call for restrictions over use of artificial intelligence Winnipeg Sun
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