- Thousands on hold to HMRC cut off after 70 minutes, report finds BBC
- HMRC was willing to let telephone helplines ‘fail’, say MPs Financial Times
- HMRC’s online services are ‘poor’ and don’t meet taxpayer needs, says top UK tax firm – here are alternative ways to get in touch Moneysavingexpert
- HMRC ‘degrading its own services as a matter of policy’ ITV News
- HMRC accused of deliberately poor service and damage to public confidence in tax system Committees
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