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Bank of America customers lit up social media Wednesday with complaints that Zelle transactions weren’t being processed and money was missing from their accounts.
“Almost lost my mind when I saw $2,000 missing from my account,” one customer posted on Twitter Wednesday morning.
Another customer tweeted that Bank of America “magically disappeared a large Zelle transaction that WAS ALREADY POSTED.”
Bank of America acknowledged there was a problem processing Zelle transactions, but said it was resolved later Wednesday.
“We had an issue where there was a delay in posting Zelle transactions. It was authorized earlier today, so all transactions are showing up in people’s accounts,” Bank of America spokesman Bill Haldin told FOX Business.
Ticker Security Last Change Change % BAC BANK OF AMERICA CORP. 33.72 -0.80 -2.32%
A customer uses an ATM at a Bank of America branch in Boston, Massachusetts, U.S. (Reuters/Brian Snyder/File Photo/Reuters Photos)
CUSTOMERS FRAUDED WITH ZELLE APP LOSE THOUSANDS: HOW TO PROTECT YOURSELF FROM FRAUD
Zelle, a peer-to-peer payment processor that is available through more than 1,700 financial institutions, said “the issue is not the result of any issues with the Zelle network.”
“We understand that a Zelle Network financial institution may have had issues processing some of its customers’ Zelle transactions, which has now been resolved,” a Zelle spokesperson told FOX Business.
In this April 21, 2022 file photo, a woman holds a smartphone with the Zelle logo displayed on the screen. (Rafael Henrique/SOPA Images/LightRocket via Getty Images/Getty Images)
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Sen. Elizabeth Warren, D-Mass., a member of the Senate Banking, Housing and Urban Affairs Committee, criticized Bank of America and Zelle on Wednesday, saying they are “clearly defrauding customers again.”
“This needs to be fixed immediately and customers need to be compensated,” Warren tweeted. “I’ve called out serious fraud issues on Zelle and this is their latest failure.”
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