Sunwing Airlines Inc. says thousands of passengers remain stranded and the start of holidays has been postponed for others as the company continues to struggle with a technical problem that has caused grounding of flights.
The Toronto-based airline says about 15 of the more than 40 scheduled flights have been processed since the technical problem first surfaced.
Sunwing says its registration system vendor continues to experience system outages.
It says Airline Choice is working with the relevant authorities to find a solution as soon as possible and handles flights manually, subject to airport restrictions, curfew and required reassignments of crew.
WATCH Sunwing passengers blocked after widespread flight delays:
Thousands of Sunwing passengers are blocked due to a technical problem
Sunwing Airlines blames a technical problem for widespread flight delays that have left thousands stranded. Passengers are told to keep all receipts for their expenses and to know their rights under Canada’s air passenger protection rules. 02:00
Some of the planes are waiting to return to Canada, which has delayed the start of holidays for other passengers.
Sunwing apologized to passengers “whose travel plans are affected” and urged them to check in for flight alerts on its Sunwing.ca website.
“Our team is working day and night to find alternative ways to get customers to their destination or back home,” the press release said.
The tour operator said the problem had affected other airlines as well as their traffic.
As of Tuesday, Sunwing Airlines says about 15 of the more than 40 planned flights have been processed since the technical problem first surfaced. (CBC)
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