People at a care home in South Liverpool are at risk of malnutrition and dehydration until the medicines have been treated properly, a care report shows.
The Quality of Care Commission (CQC) has put Cressington Court Care Home on Beechwood Road in special measures after a number of concerns about medicine, staff and clinical care have been raised. These include one person who has not bathed for four weeks because officials said they “don’t have time” and another who has lost more than six stones in six months.
After an inspection in March and April, the overall assessment of the home was considered inadequate. The safety, efficiency, care and leadership of the service are also called inadequate as they already require improvement.
READ MORE:A 12-year-old girl and two women were thrown into various hospitals after an accident
The assessment of the responsiveness of the service has dropped from good to inadequate. At the time of the inspection, 47 people were on site at the residence, which provides support for people with physical disabilities and dementia.
Since then, those in need of nurses have been relocated to alternative locations following an agreement with Cressington Court, CQC and other partner organizations. Inspectors found that residents’ needs were not effectively assessed or reviewed until all employees were said to have the skills and experience to provide safe, responsive and effective care and treatment.
It was said that residents were not always protected from the risk of injury, including not always receiving prescribed medication. Accidents and incidents have not been effectively managed to prevent further incidents and lessons have not always been learned, nor has support been provided for people to “make informed decisions about end-of-life care in a person-centered or timely manner. way. “
Hailey Moore, head of the CQC’s Adult Social Welfare Inspectorate, said: “During our inspection we found a service that was not well managed and the provider failed to make sure that people receive human-oriented, high-quality care and treatment. which they deserve. We were very concerned about people’s safety for a number of reasons.
“A significant number of people were at risk of malnutrition and dehydration, with one person losing more than six stones in six months. These issues have been raised by other health professionals, but the provider has not taken any action to address these concerns.
“The drugs were not well managed and one person did not receive the prescribed daily medication for a month, which puts him at serious risk. Apart from the safety issues we found, this was not a dignified or caring place for people to call home.
“One person did not take a bath for four weeks because the staff said there was no time and the agency’s staff did not take into account people’s individual needs and preferences. Environmental problems also have a serious impact on people.
“We saw someone in a lot of pain who couldn’t ask for pain relief because the bell rang. The manager knew about it, but did not fix it, which is completely unacceptable.
“During the inspection, the supplier acted on some environmental issues, but more urgent improvements are needed to protect people.”
Cressington Court will now be closely monitored and re-inspected by the CQC within six months to assess whether improvements have been made. If sufficient improvements are not made within this time, further action will be taken.
Elaine Larkin, regional director of Lotus Care, which owns and operates the Cressington Court care home, said: “As an organization, we are extremely disappointed with the findings of the latest CQC inspection. We work closely with CQC, the board and health partners for several weeks to ensure security and improvement.
“The main focus is to support residents, families and staff during this stressful time. Our organization wants to reassure us that we are fully committed to these improvements, and we will learn from this when we confuse things.
“We continue to feel great pride and compassion as we care for the vulnerable people we care for and strengthen our processes to demonstrate sustainable improvement.”
Read more related articles Read more related articles
Add Comment