“Intermittent issues” with the telecommunications system led to delays on WestJet flights in Canada and internationally on Thursday morning.
Officials with the Calgary-based airline confirm to CTV News that the outage has been repaired, but as of 10 a.m. baggage check-in issues continued in Calgary, Ottawa, Saskatoon and Halifax.
“The infrastructure disruption is currently impacting airport check-in, flight scheduling and payment services on WestJet.com and continues to periodically impact operations,” a WestJet spokesperson said in a statement. “We are working to restore service and encourage guests to arrive early and check their flight status due to delays in the check-in process at the airport.”
“We thank all guests for their patience as we continue to work to resolve the issue.”
NAV CANADA confirms that the outage is related to the telecommunications system of Zavo, a third party provider.
“Ensuring the safe movement of air traffic in Canadian airspace is NAV CANADA’s top priority,” a NAV CANADA spokesperson said in a statement to CTV News. “As such, air traffic control will temporarily reduce the flow of departures and arrivals in some situations until Zayo restores service. Procedures are in place to ensure the safety of aircraft in our airspace.
“We regret the inconvenience to air carriers and their passengers due to this third party outage. We encourage passengers to check with their airlines for specific details regarding flight delays and cancellations.”
Due to NAV CANADA and WestJet system outages, guests flying through YYC may experience delays. We appreciate your patience as we support their efforts to resolve the issues. Please check with your airline for flight information. We will provide updates if available.
— YYC (@FlyYYC) July 14, 2022
This is a developing story. Will update throughout the morning.
Add Comment