Apple Stores and Apple Authorized Service Providers have a new tool in their arsenal to determine if a customer’s iPhone is unexpectedly restarting.
When a customer with an iPhone 11 or later indicates that their device unexpectedly restarts, Apple Stores and Apple Authorized Service Providers can run a new “System Stability” diagnostic tool that will evaluate the device’s analysis logs to determine if multiple unexpected restarts have occurred in the previous 14 days.
If the diagnostics find that there was an unexpected reboot, Apple advises technicians to proceed with a hardware repair, according to an internal memo obtained by MacRumors. If the diagnostics are successful, Apple advises technicians to refer the customer to a new support document with advice on troubleshooting hardware and software issues.
The new diagnostic tool gives Apple technicians a faster way to determine if a customer’s iPhone is unexpectedly restarting compared to existing methods, such as restoring the device or manually reviewing analytical logs for kernel panics.
The new “System Stability” diagnostic suite is part of Apple Service Toolkit 2.
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