The University Health Network (UHN) says it is currently under “code grey” due to an outage to its digital systems.
As of 8 p.m., the UHN site was unavailable. The patient portal is also down.
“UHN is experiencing outages in our digital systems across our networks,” UHN spokeswoman Jillian Howard told CP24.com in an email. “Our digital team is investigating the issues and will update periodically. Clinical areas currently use stand-by procedures.’
There is no word yet on the cause of the outage or which systems are affected.
In a statement posted on Twitter Monday night, UHN said there may continue to be challenges reaching some areas of the network while technicians work to restore service.
“Patients arriving at our hospitals tomorrow, Tuesday 10 January, should expect delays as we continue to restore our network systems,” the statement said.
“As always, the safety of our patients is our highest priority. We will update the situation as things progress.”
UHN includes Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Center and Toronto Rehabilitation Institute.
A gray code usually refers to the loss of a basic infrastructure service in a hospital, such as electricity or communications.
There may be challenges reaching some areas of the network while we restore service.
Patients arriving at our hospitals tomorrow, Tuesday 10 January, should expect delays as we continue to restore our network systems.
— University Health Network (@UHN) January 10, 2023
The hospital network said that while some of its systems were down, doctors were able to access some medical records using a “downtime system.”
The Hospital for Sick Children in Toronto (SickKids) initiated Code Gray last month after the hospital was the target of a ransomware attack by hackers. The hospital lifted the warning last week after it said 80 percent of its priority systems had been restored.
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