Canada

Air Canada ordered to pay customer who was misled by airline’s chatbot – The Guardian

February 16, 2024
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  1. Air Canada ordered to pay customer who was misled by airline’s chatbot  The Guardian
  2. Air Canada found liable for chatbot’s bad advice on plane tickets  CBC.ca
  3. Air Canada must pay damages after chatbot lies to grieving passenger about discount  The Register
  4. Air Canada must honor refund policy invented by airline’s chatbot  Ars Technica
  5. Air Canada responsible for errors by website chatbot after B.C. customer denied retroactive discount  Vancouver Sun

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